Check the system for proper setup

1. Press "BATT" on the battery pack, are there any bars that light up?
   
   
   
   No,
   - Your battery may be completely drained, charge the battery.
   - Or your battery could be dead, you need a replacement.
   
   Yes,
   - Your battery has charge, go to next step.

2. Is the control box turned on? Is the red button in the popped-out position?
   
   
   No,
   - Twist the red button clock-wise to pop out the red button. The lift WILL NOT work with the button in the pushed-in position.
   
   Yes,
   - The control box is turned on, go to the next step.

3. Turn on the control box, did the battery indicator and a green light appear on the control box
   
   
   
   No,
   - Make sure the battery is properly inserted into the control box. The latch on the back of the battery should be securely hooked onto the control box. (see picture 1 for reference)
   - Battery may be completely drained, charge the battery,
   - Check the voltage of the battery (see picture 2 below). The battery could be dead, replace it.
   - If there is a green light but no battery indicator on the control box, then this is a defective control box.This also applies if there is no green light that appears. 
   
                 
                 Picture 1                                                    Picture 2

4. Check is actuator/hand control properly connected?

   

   No,
   - The plug needs to be properly connected as shown above
   - Make sure you match the plug with the right port by their labels.
   
   Yes,
   - Go to the next step.
    

Battery and Charger

1. Plug the charger into the control box with the battery removed. Did the battery indicator show up on the screen?
   
   
   
   No,
   - The Control box is defective and needs to be replaced.
   
   Yes,
   - The charging unit is working. Go to the next step

2. Plug the charger into the control box. Is the battery indicator on the screen blinking?
   
   
   
   No,
   - The battery is defective and need to be replaced.
   
   Yes,
   - The battery is charging.
   - Once charging completes, disconnect the charger. (The lift WILL NOT work when it is charging)

Control Box

1. Press the up or down arrow on the control box or hand control. Do you hear a beep and a click from the control box?
   
   
   
   No,
   Your control box is defective, replace it.
   
   Yes,
   Go to the next step.

2. Press the up or down arrow on the control box or hand control. Does the control box screen display the overload icon when there is no load.
   
   Yes,
   - The control box is defective, replace the control box.
   
   No,
   -Go to the next step.
    

3. Press the up or down arrow on the control box. Does the control box suddenly shut off?
   
   Yes,
   - The battery is defective, replace it.
   
   No,
   - Go to the next step.

Actuator

1. Press up/down on the control box or hand control. Do you hear a smooth motor sound from the actuator?
   
   No,
   - Make sure the actuator is plugged in all the way. If you don't hear any sound from the actuator after confirming its plugged in all the way then the actuator is defective and it needs to be replaced.
   
   Yes,
   - Go to the next step

2. Press up/down on the control box or hand control. Do you hear a very rough grinding noise from the actuator?
   
   Yes,
   - The gears inside the actuator are stripped, replace the actuator.
   
    

If your issue is not listed in this troubleshooting, please contact Bestcare for assistance.